OPERATIONS | Customer Service/Operations

About the Position

Join Specialized Logistics' face-paced, competitive team. Assist us in maintaining customer profiles, monitoring shipments and troubleshooting customer and sales issues.

Responsibilities & Duties

• Enter and track loads from customer tenders
• Manage delivery appointments for all loads
• Maintain customer profiles in the company database
• Dispatch drivers to shippers
• Communicate with drivers and shipping personnel to ensure proper loading of trucks
• Instruct drivers on directions and proper routing for each load
• Update account managers on problematic loads and follow-through on providing a solution
• Monitor pick-ups and deliveries
• Verify load deliveries and pick-ups
• Update customers and recipients on load status
• Investigate product overage, shortage, damages and other issues and document appropriately

Qualifications & Required Skills

• Required - High school diploma or GED equivalency
• Required - Understanding of transportation industry
• Required - Ability to write routine reports and correspondence
• Required - Ability to resolve issues and complete tasks effectively
• Experience: Minimum 6 months to one year related job experience or training.

About Specialized Logistics

Specialized Logistics combines over 50 years of transportation knowledge. Covering all facets of the transportation industry, Specialized Logistics can handle your Domestic & International LTL & Truckload, Heavyhaul, Intermodal, Warehousing & transloading, airfreight, rigging, Bulk/Chemical Transport, special project transportation & Supply chain consulting services. From every port to every rail ramp, we have warehouses to handle transloading and deliveries throughout all of North America including the United States, Canada and Mexico. We make sure to understand every situation each customer gives us and customize solutions the customer can choose from.

APPLY TODAY. If your skills and career aspirations align with the above referenced requirements, please submit your resume and salary requirements to careers@specializedlogistics.net. You may be required to take a skills-assessment test.